Nuforma Pilates Terms & Conditions

Liability Waiver

Health and Safety Acknowledgment: Participating in our Pilates classes ("Classes") may pose potential health and safety risks, much like any physical activity. By attending our Classes, you affirm that you are in good health and free from any injuries, illnesses, or conditions that could impede your safe participation. You also commit to adhering to all instructions and safety guidelines provided by us, our instructors, and our staff to ensure a safe experience while acknowledging that you are not obliged to participate in any particular Pilates activity during a class. In the event of any health issues, injuries, or other conditions (including pregnancy), prompt notification to a Nuforma Pilates staff member or instructor is essential. This enables us to make necessary program adjustments or request a medical certificate to facilitate your continued involvement in the Classes.

No Medical Qualifications Disclaimer: Please be aware that neither we, our instructors, nor our staff members possess medical qualifications. Therefore, our guidance, advice, and assistance should not be considered a substitute for professional medical advice. Prior to booking in any Class, it is imperative that you consult with a qualified medical practitioner to confirm your suitability for participation. You may be required to provide a medical certificate before joining a Class.

Personal Belongings: By attending a Nuforma Pilates session, you agree to the following:

• Nuforma Pilates is not responsible for the safekeeping of your personal belongings while you are in the Studio.
• Nuforma Pilates does not assume responsibility for any lost or stolen personal property. In the event of theft, please promptly report it to a Nuforma Pilates staff member or Instructor.

Acknowledgment of Risks: You acknowledge that Classes may involve physical exertion, and you willingly participate in them with full awareness of the potential risk of personal injury, property loss, or even death.

Release of Liability: You, your heirs, assigns, or legal representatives fully release Nuforma Pilates, along with its associated entities, members, employees, and contractors, from any claim, loss, damage, or expense of any nature, including personal injury, property damage/loss, or wrongful death, whether occurring at a Nuforma Pilates studio or elsewhere, and whether due to negligence or any other cause.

You agree that Nuforma Pilates has no liability for death, physical or mental injury (including the aggravation of any such injury), the coming into existence, aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs in relation to your participation in any Nuforma Pilates activity or the use of Nuforma Pilates equipment and that the provisions of Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law are hereby excluded to that extent.

Bookings, Availability, Check In and Payment

Availability; Sessions are limited to 20 participants on a first come, first served basis and you can only book 1 week in advance. Once booked if you are unable to attend, please see our cancellation section for details.

How do I book: You are required to book your session in advance and this can be done on our website, using the "Book Now" or through the Nuforma app.

How do I pay; This is done via our website prior to being able to book a class.

How early do I need to arrive for my session; With a lounge area we recommend you arrive 10 minutes prior to your class commencement. If you are late for your booking, you will only have the allocated time left that your session allows.

Owners and/or Instructors have the authority to assign clients to specific class types for safety reasons at their discretion. Clients may be refused entry if they do not possess the necessary medical clearance.

Classes are non-transferable to other individuals and cannot be used by another person.

Cancellation Policy 

At Nuforma Pilates, our Studio is limited to 20 participants with strong demand, therefore late cancellations and no-shows will result in missed opportunities for fellow members. While we understand that unforeseen circumstances can occur, we have established a strict Cancellation Policy to ensure fairness and consistency for all members.

Class Cancellations: We reserve the right to cancel or change classes when necessary, without prior notice, due to such reasons as instructor unavailability. In such cases, we will make every effort to notify you of the cancellation promptly. When a class is cancelled by us, you will not lose any of your pre-paid or membership sessions.

Member Responsibilities: If you are unable to attend your scheduled class, it is your responsibility to cancel your booking. You can easily do this within the app by navigating to your Bookings section and selecting the cancel button for the appropriate session. Your credit value will be reinstated as soon as your cancellation is confirmed when within the required timeframes.

Membership Cancellations: Can I cancel at any time? Yes, you can, we just require 1 weeks notice. You are not locked into your subscription. If you decide to cancel you are eligible to use your remaining session credits and you will not automatically be charged for future plans. No unused sessions will be credited.

Suspending Membership; You may suspend your membership for up to 20 days per year.

Cancellation Guidelines: To avoid cancellation fees, please cancel a minimum of 12 hours in advance. Failure to do so will result in the loss of your credit value for that session. Members with an Unlimited Subscription Plan will incur a $15 cancellation fee applied to their account in case of late cancellations or no-shows.

We appreciate your cooperation in adhering to our Cancellation Policy to ensure a positive experience for all Nuforma Pilates members.

Waitlists 

In the event that a particular class is at full capacity, Members have the ability to be added to the waitlist via the Nuforma Pilates app. Should a place become available the member would be notified via email or SMS and are required to confirm their attendance immediately or forfeit the place.

Introductory Offer

For New Customers to the studio we have an introductory offer to allow you to trial the Nuforma Difference. Refer to the Pricing Page on the website. One Trial purchase per customer.

Casual Packages & Memberships

Please refer to the "Book Now" section of our website which details all offers, pricing, and validity.

However, should you require additional information or would like to talk with our Studio Manager or an owner, please call us.

Respectful Conduct

In the Nuforma Pilates Studio, we ask you to:

• Use all equipment with care
• Respectfully and consistently follow the Instructor's guidance.
• Avoid disrupting the class or causing disturbances
• Exhibit an attitude of respect and courtesy toward your fellow participants
• Refrain from using your mobile phone
• Enjoy yourself

Please note that Nuforma Pilates reserves the right to remove individuals from the class and deny them future access to the studio.

Children & Age Limits

Minimum age requirement for attending Nuforma Pilates classes is 16 years. To ensure health and safety, unattended children cannot be in the reception area or studio while you attend classes. Nuforma Pilates retains the right to ask you to leave the class or studio.

Animals

For the comfort and well-being of all clients and in consideration of potential allergies, no animals are permitted inside the studio premises at any time. Please be aware that if you bring an animal into the studio, Nuforma Pilates reserves the right to request that you vacate the premises.

Covid19 or Communicable Diseases

It's essential to prioritise the safety and well-being of everyone when dealing with communicable diseases. If you have contracted a communicable disease, such as COVID-19 please ensure you have a Doctor's note allow you to attend.

Referral Program

Existing members can bring a new friend or family member to the Bondi studio and both receive 1 free class. New people to the studio can only access the referral program once.